April 13, 2008

Think Local , Act Global : Art of Customer Service

There are lot of resources available on the Internet about "Customer Service", how to serve customers like God, and how one customer can turn into a chain of Customers [just by hitting the bullseye with the first one biggrin]

Just came across an interesting video of a child selling peacock fans on the streets of Mumbai [near Hanging Garden], the special part is , He has learnt many languages, only to the extent that he can answers his customer's queries - "What is Peacock Fan", "It's uses", "It's Price" etc. etc.



Reader Contribution:
Mahatma Gandhi's definition of CUSTOMER:
1. A customer is not an outsider to our business. He is a definite part of it. A customer is not an interruption of our work. He is the purpose of it.
2. A customer is doing us a favor by letting us serve him. We are not doing him any favour.
3. A customer is not a cold statistic; he is a flesh and blood human being with feelings and emotions like our own....... More here
[Thanks Purnank Harjivanbhai Ghumalia]

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13 Comments:

At Apr 14, 2008, 3:08:00 PM , Blogger Lakshman Srikanth said...

BIG companies should learn about "customer service" from the guy in video.

Customer Service is very very important!

good post :)

 
At Apr 14, 2008, 3:09:00 PM , Blogger Himanshu Sheth said...

Hey,
@Lakshman: Thanks for the comment...Not only BIG , IMHO even SMALL companies should learn from him.....

-Himanshu Sheth

 
At Apr 14, 2008, 8:03:00 PM , Blogger Janukin said...

This is just the right video to prove that everything can be learnt and nothing in life is IMPOSSIBLE.

There is a great deal to learn from this child not only for companies but for every humanbeing who fears learning.

 
At Apr 14, 2008, 8:55:00 PM , Blogger Himanshu Sheth said...

Hey,
@Janukin:You touched an important aspect which is Learning...As you have rightly pointed out "This child is a teacher for all of us" who has rightly conveyed NIKE's message - "Impossible is nothing" :)

-Himanshu Sheth

 
At Apr 14, 2008, 10:29:00 PM , Blogger Purnank Harjivanbhai Ghumalia said...

Mahatma Gandhi had a very good defination of customer...

http://www.envisionit.com.au/Docs/gandhi.htm

http://www.woopidoo.com/business_quotes/authors/mahatma-gandhi/index.htm

A customer is the most important visitor on our premises, he is not dependent on us. We are dependent on him. He is not an interruption in our work. He is the purpose of it. He is not an outsider in our business. He is part of it. We are not doing him a favor by serving him. He is doing us a favor by giving us an opportunity to do so.

Mahatma Gandhi

 
At Apr 15, 2008, 2:14:00 AM , Anonymous Himanshu Sheth said...

Hey,
@Purnank: Very nice definition.I liked this line "We are dependent on him....He is doing us a favor by giving us an opportunity to do so"

I have added the same in the "Reader's Contribution" section...thanks for this wonderful link.

-Himanshu Sheth

 
At Apr 17, 2008, 2:06:00 PM , Anonymous Social Networking Designer said...

Very insightful post.. Lots of businesses forget that they are in business because of their customers. Customer satisfaction should always be the top priority of all businesses.

 
At Apr 18, 2008, 11:15:00 AM , Blogger Himanshu Sheth said...

Hey,
@Social Networking Designer: As every successful business person says "Customer is GOD" ..... This video reveals that :)

Thanks for the comment and dropping by !!!

-Himanshu Sheth

 
At Apr 18, 2008, 12:28:00 PM , Blogger TROJAN SPIRIT said...

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At Apr 19, 2008, 11:04:00 AM , Blogger Himanshu Sheth said...

Hey,
@Trojan: First of all a great name :) I would definitely check it out and thanks for visiting my blog.

@Search Engine Optimization: Would definitely need your service in near future.

-Himanshu Sheth

 
At Apr 23, 2008, 10:44:00 AM , Blogger Aashish Solanki said...

Great post!!

I dont know how relevant it is but we at Yulop have coined something called as GLOCAL - GLObal + loCAL

We believe in taking local space to global reach.

BTW Himanshu you have a great blog. Keep the good work up!

 
At Apr 26, 2008, 11:53:00 AM , Blogger Himanshu Sheth said...

Hey,
@Ashish: Thanks very much.Yeah, I am quite impressed with Yulop and it's reach...That was a good statement made by you :)

-Himanshu Sheth

 

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